This policy applies to all purchases made online at lidoleone.com. Please note that you will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable and Lido Leone does not cover the cost of return shipping.
RETURNS POLICY
We accept returns within 30 days from the date of order.
All returns are subject to the following conditions:
- Item/s are in original condition, unworn and unwashed
- All tags are still in place and attached
- Item/s have been purchased from lidoleone.com or a popup retail event
- Item/s are not marked as final sale
Any item/s that do not meet these conditions will not be valid for any return and will be returned to sender at the customers’ expense.
REFUNDS
Refunds are available on full price purchases only and will be credited back to the original form of payment, excluding any shipping costs or additional charges, including customs, duties or sales taxes. Any conversion loss will not be covered within the refund process. You will receive an email notification of the status of your refund once finalised.
Please note if you paid import duties or taxes on an item and would like a credit invoice to provide to your customs office please contact info@lidoleone.com.
CREDIT & EXCHANGES
Returns for a store credit or exchange can be processed via our returns portal. Store Credit will be issued upon receipt of your returned item. All exchanges are subject to stock availability, if an item is no longer available you will be notified via email.
FAULTY/DAMAGED RETURNS
If you have received a faulty or damaged item please reach out to info@lidoleone.com with your order number, images showing the fault and a small description.
Item(s) are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Items damaged as a result of normal wear and tear, incorrect use or incorrectly washed, are not considered to be faulty or damaged. We work with very delicate fabrics & embroidery, and garments should be handled with care. For more information on how to care for your pieces see our care guide here.
Faulty or damaged items will need to be returned in an otherwise original condition. Once we have received the item we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, you have the option of exchange, refund or credit note.
FINAL SALE
All products labelled FINAL SALE have a strict no returns, exchange or refund policy, unless your item is deemed faulty.