Product information
Our sizing aims to be inclusive, covering sizes 1-6 (or XXS-XL). All garment pages include fit notes relevant to that garment. Please refer to the size charts and measurements below.
BUST: Measure around the fullest part of your bust.
WAIST: Measure around your natural waist (the smallest part of your waist).
HIPS: Measure around the fullest part of your hips.
Our sizing aims to be inclusive, covering sizes 1-6 (or XXS-XL). All garment pages include fit notes relevant to that garment. Please refer to the size charts and measurements below.
BUST: Measure around the fullest part of your bust.
WAIST: Measure around your natural waist (the smallest part of your waist).
HIPS: Measure around the fullest part of your hips.
We deliver within Singapore with free express shipping on orders over 500 SGD.
Our warehouse dispatches all orders on business days and does not operate on weekends or public holidays. Once orders are processed and dispatched, allow 1-4 business days for express delivery, 2-8 business days for standard delivery.
Please note that delivery timeframes are provided as guidelines only.
IMPORTANT INFORMATION
All orders require signature upon delivery, at which point responsibility of the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment.
If an authority to leave is given or if our courier determines there is a safe place for the parcel, it can be left at the address.
If the receiver gives the courier a signature release Lido Leone is not held liable in the event the parcel goes missing or is stolen, regrettably, Lido Leone will not be able to refund or resend the parcel in this instance. Should your parcel become lost in transit or you believe it is mis-delivered please contact customer care immediately.
FRAUDULENT ORDERS
In the event we have reasonable grounds to believe an order is fraudulent we reserve the right to place a temporary hold or to cancel the order. If this does occur we will attempt to contact you, using the email address provided and may require further proof of identity before proceeding with the order. If we are unable to contact you or the information provided does not suffice, we may cancel your order.
CHANGES TO YOUR ORDER & CANCELLATIONS
Please take your time whilst checking out via our website as once your order has been placed, we cannot edit, change or cancel. We thank you for your understanding. Please reach out to info@lidoleone.com for further assistance.
ORDER INFORMATION
All order confirmations are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your order.
Please contact our customer care team immediately if you have not received your order confirmation or shipping confirmation emails within 48 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.
CUSTOMS DUTIES & TAXES
For all orders outside of Singapore, applicable delivery duties and import taxes may apply. These duties and taxes will be calculated and added to your order total at checkout and your order will be shipped on a DDP (delivery duty paid) basis, which means you will not have to pay additional fees when your order arrives in your country. Taxes and duties are calculated based on the items ordered, your shipment destination, and the value of your purchase.
Customs duties and taxes are paid to your relevant customs authority and non refundable by Lido Leone. To enquire about receiving a refund on custom duties and taxes please contact your relevant customs office.